Cocoa Croc Luxe Satchel Bag Black and Brown

Shipping Policy

Thank you for shopping with Amoraa.

We are committed to delivering your order safely and on time across Pakistan.

Processing Time

* Orders are processed within 1–2 business days after confirmation.
* Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

* Major Cities: 2–5 business days
* Other Areas: 3–7 business days

Delivery times may vary during sales, holidays, or due to unforeseen courier delays.

Shipping Charges

* Standard shipping charges will be displayed at checkout.
* Free shipping may be offered on selected products or promotional campaigns.

Order Tracking

Once your order has been dispatched, tracking information will be shared via WhatsApp, SMS, or email where applicable.
Delivery Attempts

Please ensure that the provided shipping address and contact number are accurate. If a delivery attempt fails due to incorrect information, additional shipping charges may apply for re-delivery.

Cash on Delivery (COD)

Cash on Delivery is available on selected orders within Pakistan.

Contact Us

If you have any questions regarding your shipment, please contact our customer support team through our official social media pages or WhatsApp.

At Amoraa, customer satisfaction is important to us. If you receive a damaged or incorrect item, we are here to help.

Returns

Returns are accepted only if:

* The product received is damaged.
* The wrong item was delivered.
* The product has a manufacturing defect.

To request a return, please contact us within 1 day of receiving your order and provide clear photos of the issue.

Conditions for Return

* The item must be unused and in its original condition.
* Original packaging, tags, and accessories must be included.
* Items showing signs of use, damage caused by the customer, or missing packaging may not qualify for return.

Exchange Policy

Eligible products may be exchanged for the same item or another available product of equal value, subject to stock availability.
Refund Policy

Once the returned item is inspected and approved:

* Refunds will be processed within 7–10 business days.
* Refunds will be issued through bank transfer, Easypaisa, JazzCash, or the original payment method where applicable.

Non-Returnable Items

For hygiene and quality assurance reasons, certain promotional, discounted, clearance, or final sale items may not be eligible for return or refund.

Contact Us

For return or refund requests, please contact Amoraa customer support with your order number and supporting photos.

Contact information can be entered here.